At exactly 8:10 PM on Sunday evening, millions of users started seeing “Emergency Calls Only” or absolutely no signal notices on their phones.
🔹 11,000+ complaints on Downdetector:
More than 11 thousand users registered complaints in just a few hours. 81% said that they had no signal at all, and the rest reported JioFiber connection crashing.
🔹 Big cities most affected:
Users in cities like Delhi, Mumbai, Bengaluru, Pune, Hyderabad, Ahmedabad and Lucknow faced the most problems.
🔹 Customer care also failed:
Jio’s helpline numbers also went down. Users kept calling for hours but did not get a response.
🔹 Such outages have happened before:
On June 16, Kerala experienced a 12-hour blackout in which 56% of users lost mobile data and 29% did not get any network.
🔹 Recent crashes in Gujarat and MP:
On June 29, users in Gujarat and on July 1 in Madhya Pradesh, also complained of “4G not working for two weeks.”
🔹 This time it’s not the weather; it’s an internal glitch.
While earlier monsoon rains were blamed, this time the weather was clear, making it clear that it was an internal technical failure of Jio.
🔹 No official statement:
So far, there has been no press release from Jio, no apology, and no recovery timeline.
🔹 Advice to restart the phone only:
The customer care only gave meaningless advice like “restart the phone or turn on-off airplane mode,” which further angered the users.
🔹 Last time we got compensation of 1 GB of data; this time…?
After the last outage, some users were given 1 GB of free data, but many people did not get even that. This time there was no talk at all.
